Terms and Conditions


Welcome to nepahub.com website (the “Website”). This Website is owned and operated by Nepa Hub (ABN 3012 6725 982) trading as Nepahub. We invite you to carefully review the Website’s Terms and Condition before continuing to access or using the Website. The Terms and Conditions apply to all visitors to or users of the Website. By accessing or using this Website you confirm your acceptance of these terms and conditions and your agreement to be bound by them. If you disagree with these Terms and Conditions please do not visit or use the Website. Alchemy Story reserves the right to revise the contents of these terms and conditions. Users are responsible for keeping themselves updated with such changes.

In these Terms and Conditions, “we”, “us” or “our” refers to Nepahub and include its directors and employees; and “you” or “your” means the person who accepts these Terms and Conditions by using this website.


The information on this website is provided on an “As Is” and “As Available” basis. Nepahub does not guarantee that all items included in the Nepahub site are in stock at the time of your order. In the event that an item is unavailable/ out of stock, we will contact you shortly by phone or email. If we are unable to contact you the order will be canceled or suspended.

Nepahub endeavors to maintain and display accurate information on our Site (such as text, images, product size, color, and pricing), however as information is maintained and uploaded manually by individual employees, errors may occur. We do not promise that the information/content of our Site is free of inaccuracies and up to date at all time, but we strive to solve any problem arises or inaccuracies found. In the event that we discover you have been charged the wrong amount for your order, we will contact you by phone or email and we will provide you with options of placing a new order with the correct price or canceling your order. If we are unable to contact you the order will be canceled or suspended until we can get in contact with you.

Nepahub reserves the right to correct any errors, inaccuracies or amend the content of the Site at any time. We reserve the right to refuse to fill an order that you may place based on information at the time of order that may contain errors, inaccuracy or out of date information regarding pricing, shipping, payment terms or return policies.

You understand and accept that to the fullest possible extent permitted in law, we accept no responsibility for any loss or damage or injury caused to you or your hardware or software whether such loss or injury is caused directly or indirectly by your use of this website.


You are permitted to use the Website and its content for your personal and non-commercial use only, and always in compliance with the Websites Terms and Condition. Except as permitted by applicable law or unless you have prior consent you may not and may not permit, assist or allow any third party to copy, reproduce, publish, distribute, imitate, commercially exploit, link to or deep-link into this website. You may not use anyone else’s password or account at any time without the permission and consent of the holder of that password or account. You are responsible for maintaining the confidentiality of your access information and for controlling access to your account. You will be responsible for all activities that occur under your account unless you notify us that your account is being used by a third party without your consent. Nepahub cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.


By placing an order through Nepahub website, you confirm that you have read this Terms & Condition at the time of your order, and you agree to be bound by and accept the Terms and Conditions in effect at the time of such order.

Your placement of an order does not always assure that we will accept your order. Orders are subjected to acceptance by us and depend on situations, we may at any time and at our sole discretion, refuse to accept your order. These situations may be but not limited to:

You provide us with incorrect or incomplete information.
Your shipping address is a P.O.BOX address.
The product you have ordered is out of stock.
There is a technical error that impacted the product information relating to the product you have ordered.
We will contact you by email or phone should any situation arise that effects the completion or acceptance of your order.

Once you’re your order is placed, you will receive an order confirmation by email. Once your payment is processed, authorized and debited, we will arrange shipment to you and inform you of the sending of the shipment by email.


A contract between us for the purchase of the goods will only be valid when your payment has been approved by us and we have debited your credit or debit card, or we have received your payment via Paypal account. Confirmation email generated by our Site upon your placing of an order is an acknowledgment only, does not constitute the validity of a contract and does not constitute an acceptance of your order.


Prices on Nepahub website are displayed in Australian dollars (AUD).

For orders placed within Australia GST of 10% applies and will be itemized on the Order Confirmation page at the checkout and the e-invoice. If you are placing an order outside of Australia GST of 10% will not be charged. However your order is placed outside of Australia, but the payment is received in Australia, GST will apply.

We accept payment by Credit card, Debit card, Paypal and bank transfer. For orders placed outside of Australia, Nepahub is not responsible for any fees imposed by your credit card company, such as conversion fees.



From time to time, Nepahub may mark down the price of a particular product for the purpose of rewarding our loyal customers, or for special celebration and occasions.


We are currently offering free delivery within Kathmandu. Customer may choose a preferred delivery day while placing an order. Most orders inside Kathmandu valley are delivered on the date selected by the customer. The specific delivery day may not be guaranteed for outside Kathmandu valley. No specific delivery time is guaranteed for any orders. However, we will attempt our best to deliver during preferred time frame or as per recipients’ convenience. To guarantee the same day delivery we recommend you to order before 12 pm within Kathmandu. We offer door-to-door service for all deliveries within Kathmandu valley. In case of out-of-valley deliveries, we offer home delivery to the cities listed here only at the moment. To other outside Kathmandu valley locations, only non-perishable items are available to order and are shipped through our shipping partner (courier). In some cases, recipients in out-of-valley location may have to pick up gift items from courier office by themselves. We notify recipients in such cases.

You will be notified of your order dispatch via email.


You agree to indemnify, defend and hold harmless Alchemy Story, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.


We endeavor to display the colors of the product photo as close to the actual product in real life as possible through our computer and monitors, however as each monitor displays colors slightly differently, we cannot guarantee that the colors show on your monitor will be true to life. This sometimes depends on the color setting of your computer and monitor.

All orders placed on Giftmandu is subject to the following terms and conditions.

Delivery Exception:
We deliver all gift orders on the day specified by customers. However (because of past experience) during incidents that are out of our control such as (and not limited to) political unrest, Nepal bandh, street strike, natural disasters, we may have to postpone or hold delivery. We resume delivery soonest the possible. We notify both sender and recipient of such incidents.

Delivery & Recipients: We ensure timely delivery. Gifts are delivered to the respective recipients on the date selected while placing orders in most cases. Photo ID of recipients may be asked to verify and ensure correct delivery. Photo identification is mandatory on high ticketed items and recipients’ may have to sign on proof of delivery while receiving gifts. Occasionally, when recipients are not reachable (such as when mobile is switched off, incorrect telephone numbers), we will follow up with the sender to get alternative ways to reach recipients.


Gift wrap option can be added for additional cost. A good looking gift wrapper is used with the custom message attached.

Pick Up option: Recipients in Kathmandu valley may opt to collect gift items at their convenience from our office.

Delivery Confirmation: is sent in one of the following forms.

– Photo Confirmation: for deliveries in Kathmandu valley only, subject to recipients’ permission for photographs to be taken.

– Email Confirmation: for all deliveries outside Kathmandu valley.

Refund Policy:

We do not offer any refund for any items due to change of mind

Order CancellationIf any existing order(s) is canceled by the gift senders, there will be a 10% cancellation fee for orders up to AUD $50, and 7% cancellation fee for orders of AUD $50 and above.


This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fulfill your order. We will not sell or redistribute your information to anyone. We respect your privacy!

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.


Nepahub operates this Website from its office in Australia. The laws of the State of Victoria govern these Terms and Conditions.